Responsibilities

• Development and maintenance of customer relationship
• Development & implementation of mid- and long-term sales activities
• Identification and realisation of business opportunities and potential customers
• Market intelligence, active revenue and market development

Tasks
  
Within the operational targets set by the Country Sales Manager (FS/A) and Regional Sales Steering (FG/S), Business Development Executive performs the following duties:

Individual Duties

1. Development and maintenance of customer relationship
• Relationship development and management with direct customers, agent and partners according to selling strategies and customer segmentation
• Follow-up of customer requests and provide professional advice and customized logistics solutions in a timely manner
• Regular discussion with customers about service aspects for improvement, such as performance, payment morale, quality standards, etc
• Regular use of customer database ‘easySales’, especially updating of core data, activities, and opportunities
2. Sales activities
• Conduct regular sales activities to agents and direct customers in a structured manner
• Ongoing visit planning via easySales and regular review of conducted visits in team meetings, as well as reporting in easySales
• Initialise and conclude contracts with existing customers and new opportunities
• Closely co-operation with Customer Service Function (CSF) for flight planning and optimum utilisation of capacity
• Special emphasis on selling express products
• Strong focus on outside sales activities with the target of 80% share for external visits
3. Identification and realisation of business opportunities and potential customers
• Explore new business opportunities and new potential customers, follow-up, and reporting in team meetings
• Implement and promote LCAG service portfolio and provide customer feedback to improve service quality and development of new products
• Opportunity management through active usage of easySales
4. Market intelligence
• Gather market information through contacts to agents/customers
• Update in easySales and proactive communication of market information in team meetings
• Support intensive communication and co-ordination with CSF and Sales Steering Function (SSF)

Position requirements    

• Bachelor degree desirable,  or equivalent relevant professional experience e.g. in air cargo sales, logistics or service industry, or any other sales experience
• Very strong skills in communication and persuasiveness, able to handle and solve conflicting situations
• Structured, self-driven, ambitious and target oriented working approach and strong coordination / organizational skills
• Can moderate workshops and meetings, present to senior management and larger audiences
• Good project management skills as well as practical experience in change management
• Analytical skills, can work with and interpret numbers and data
• Knowledge in common IT systems and platforms, i.e. MS Office, etc and willingness to further learn more IT skills under own initiative
• Fluent Cantonese and English language skills require, native German speaker desirable
• High intercultural awareness and EQ required, able to act and cooperate in an international environment
• EU if requested

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