Job description

 Among the CRM Business Partner team, you are the CRM Business Partner for Asia region.

• Be the key Business Partner in relationship with Business Units (both in central and in Asia affiliates).
• Contribute to identify, prioritize and implement projects and system enhancements generating added value on CRM and Customer service scopes.
• Ensure the key point of contact between Business Units and Solutions team during the projects, and if relevant, for maintenance activities

Main activities:

 Be the key Business Partner in relationship with Business Units

• Develop a strong partnership with Asia Key Users and Business Managers in order to identify, contribute to the prioritization and coordinate IT initiatives generating value on its domain (develop business, optimize efficiency, minimize risks, comply with regulations,…)
• Help to define, qualify, prioritize business requirements
• Contribute to business cases formalization and promote solutions once deployed (communication on benefits)
• Work with Solution teams in charge of delivering the system evolutions. Regarding this objective, contribute to the solutions identification, understand technical level of complexity, and promote solutions aligned with Group standards.
• Share project follow up, contribute to communication on maintenance activities, anticipate and assess expected availability from business teams
• Animate Key Users community (communication on enhancements, testing phase coordination, delivery follow up, support, trainings …)
• Facilitate the adoption of IT solutions among the Group
• Possible travels abroad

Plan and coordinate projects and activities

• Be responsible or contribute to projects prioritized in global IT roadmaps, including all its dimensions (quality, cost, and timing). Guarantee projects’ success by the good level of ownership by the business teams. In this perspective, make sure that following activities are under control:
• Coordinate and animate all project phases:
• Upstream phase to define project charter : scope definition, business stakes and objectives, expected benefits
• During project, animate and/or contribute to design phase, realization, tests, UAT, go live preparation, post go live follow up
• Define, follow and control project budgets
• Forecast, optimize and adjust resources (human, technical, financial)
• Organize and animate the project governance instances
• Manage IT partners and internal project team
• Manage communication around the project
• Contribute to the change management stream carried out by Business teams

•  Contribute to maintenance activities (correction/enhancement) managed by IT teams. As part of this mission:
• Define or support business requirements formalization respecting escalation process
• Contribute to the business value analysis in order to ease prioritization exercise
• Realization of following tasks when it is relevant: functional specification approval, tests, user guide formalization, training, … in relationship with Solutions teams in charge of the solution identification and realization
• Participate to communication towards business teams
• Provide guidelines, detailed tutorials and occasionally deliver end-user trainings

 Profile

• 5 years of work experience in IS and/or CRM business, in a multi-cultural environment
• Experience on IT project management
• Experience in CRM
• English fluent
• Chinese fluent  

Skills & Qualifications : 

• Leadership
• Excellent interpersonal and communication skills (verbal and written) to communicate with different profiles (IS teams, business teams) 
• Understand the dynamic of CRM system along with other interconnected departments: Digital / Retail / Customer Service    
• Knowledge of Adobe campaign (former Neolane) preferred         
• Motivate, drive change and facilitate problem solving discussions        
• Detail oriented
• Autonomous
• Analytical skills

We offer an attractive package to the right candidates. Interested parties please send detailed resume, salary history, expected salary and date available to L’Occitane (Far East) Ltd., 38/F Tower Two, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong, or "Apply Now".

(All personal data collected will be used for recruitment purpose only.)

To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by sending email to [email protected].