Our client, a Japanese IT solution provider, is seeking a Customer Support Manager to join their team

Job Responsibilities:

• Manage a team of Engineers on both infrastructure project tasks and support tasks to MNC clients in the industries of banking, finance, logistics, supply chain and retail
• Oversee the IT infrastructure and end-user computing
• Manage the responsiveness and commitment in accordance with SLA
• Provide LAN/WAN and remote support to end users, and administration support on infrastructure
• Handle customer complaints and constantly evaluate quality and performance of all IT infrastructure and provide recommendations for improvements

Job Requirements:

• Degree in IT
• 5 years or above experience in managing large-scale IT infrastructure projects, support and troubleshooting in MS environments
• Solid experience in providing customer support on IT infrastructure and solutions
• Excellent knowledge of Windows server, MS office, VM, Exchange
• Sound knowledge in Network and IT security
• Knowledge in Unix, Linux and Mac OS X is highly preferable
• Fluent Cantonese, English
• Fluent Japanese is definitely an advantage