Our client is market leader in lifestyle fashion retail with multiple stores in Hong Kong and Macau. To cope with business expansion, they are seeking for a Retail Operations Manager to join the team.

Responsibilities:

• Responsible to drive sales, operations flow, leading frontline staff to achieve sales target and customer satisfaction of multiple stores in Hong Kong and Macau.
• Provide insight in product assortments, pricing strategies, visual merchandising to tailor for market trend and needs.
• Supervise Area Managers to achieve sales goals. Recognize best sellers and achieve excellent customer service.
• Ensure consistent management, operational practices and customer service in all stores in area.
• Review and ensure stores present merchandise that will maximize sales. Educate staff on competitors' offering.
• Manage and monitor inventory and stock level to ensure sufficient stock at stores.
• Attain store shrinkage goal.
• Work closely with marketing team to develop strategic promotions and incentive programs to drive the sales.
• Provide training and coaching to enhance the team performance and service standard.

Requirements:

• Degree holder with solid experience in sizable retail chain environment, including 5 years as multi-store manager.
• Be able to communicate effectively across teams and to upper management on important issues.
• Pro-active problem solver, logical thinker, motivated and good leadership skills.
• Energetic and dynamic with appreciation in sports and lifestyle brands.
• Good commend in English, Cantonese and Mandarin.

Reply Information:

For interested parties, please send your full resume (quoting reference no. DT17004) to our Job Application email (under Contact Information) or alternatively to: Eastwood Consultants Limited

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