Job Responsibilities 

l   Provide professional Customer Service via hotline/ emails/ letters and/or support multi-function on Service Countersfor maintaining service level in line with Standard Operation Procedures

l   Work closely with internal parties to handle customer comments, feedback or complaints and provide best solutions for building excellent customer relationship and the service culture

l   Promote and support smooth running of the membership program

l   Collect feedback & reflect customer needs and expectation to the Group

l   Support on the administration duty on customer service related materials for office and stores

Job Requirements

l   Diploma or above with at least one year working experience in Customer Services

l   Detail and positive minded, good interpersonal and communication skills, service oriented

l   Good command of written and spoken Cantonese, English and Putonghua

l   9.5 hours / shift and 6 days off / month

l   Immediate availability is highly preferred

l   Candidate with higher caliber will be considered for the post of Senior Customer Services Officer

We offer competitive remuneration package and good prospects to the right candidates. Interested parties please send your full resume with expected salary to our career center: Click Here

*Data collected will be kept confidential and used for recruitment purposes only.

city'super Group is a "Mega Lifestyle Specialty Store" that offers a true "one-stop-shopping" experience for today's busy urban professionals. Our stores have been designed to be a part of our customers' lifestyles by fulfilling their daily needs as well as enhancing the quality of their lives. Everything is available under one roof in our one-of-a-kind stores.  There are three core store brands which include city'super, LOG-ON, and the cookedDeli by city'super. Whilst our business footprints have been extending from Hong Kong Headquarter to Taiwan, Shanghai with over 2,000 employees in the region.  To cope with our expanding businesses, we invite high caliber to join us and become one of our professional team members.

(For more information, please visit our website at www.citysuper.com.hk)