My client, a leading Global Bank are looking to hire a Senior Production Support to join their team here in Hong Kong. You must be from a strong Cash Equities / Equities support background. Knowledge of Fidessa or Ullink would be a strong plus.  

This role is required to assist the support function for the Cash Equities business area. The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

Responsibilities:

• 1^st and 2^nd front line support of a 24/5 production cycle including both ‘Cash’ orientated systems such as Ullink/Fidessa and other Lowtouch Equities IT systems
• Ensure all incidents are logged and resolved
• Help develop and maintain an information repository of application support material that can be accessed by support resources
• Operate as part of a shift rota, covering the hours of 07:00 – 19:00 including bank holidays and some weekends.
• Liaison between 2^nd and 3^rd line teams, as well as development and other IT infrastructure departments
• Be able to provide incident and problem management
• Act in a strict change management regime, involving testing in UAT and like-live environments and weekend releases
• Small scale weekend application upgrade, configuration and patching across multiple environments in line with requirements
• Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference
• Be able manage communication/relationship with 3^rd party vendors
• Have knowledge of working in a DevOps style environment
• Be able to show experience in automation within an agile production trading environment

This is an excellent opportunity to work for a leading global bank. Please send your resume in Word format to Perry Tang at PTang[at]ikasinternational.com and put Senior Production Support in the subject header.