Roles:

• To work closely with Training & Development Supervisor and Training & Development Manager to manage all aspects of passenger services department training and development

Accountabilities:

• Devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• Assist in developing a robust training programme and assess all new staff following induction courses
• Assist in devising all PSD training courses and produce each in booklet format
• Deliver Airline Product Knowledge Training, DCS training and airport familiarization tour
• Attend as required, external / internal courses for development purposes
• Assist in organizing on the job training programme for new staff (mentor-shadow training programme )
• Continuously assess new and existing staff members for appraisal purposes
• Assist with service audit for PSD staff
• Monitor recurrent training for DGA, Safety, and Refresher Training
• Assist in developing ad-hoc training as and when required
• Keep abreast with industry changes and challenges and deliver appropriate training
• Coach and develop CSA, CSO and CSS in Passenger Services Department
• Maintain current training records
• Organize training venue, prepare training timetable and update training attendance record
• Comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty
• Take reasonable care of the health and safety of self and of others
• Carry out any other duties as required and directed by the Company

Capabilities and Experience: 

• 4 years in the passenger handling
• Knowledge of PC and airline DCS is definitely advantage
• High understanding of passenger environment, procedures and processes
• Good time management and ability to priorities multiple tasks
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations
• Strong anticipation and planning
• Have a passion for conducting training
• Able to work on shift as and when required (approximately 4-5 days/month) 

We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by clicking "Apply Now".

Personal data collected will be used for recruitment purpose only

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.  

We are now inviting high caliber individuals to join our SATS HK Team. 

For more information, please visit our website – www.satshk.com

新翔 (香港) 有限公司在香港國際機場提供一站式優質卓越的旅客及停機坪地勤服務。

現正積極招攬各方人才加入SATS HK團隊，開展您的夢想道路。

了解更多，歡迎瀏覽網頁 – www.satshk.com