Helpdesk Support/ Deskside Support (Ref: HD10178)
Wai On Services Limited
- Company Industries:Others
Job Information
- Post Date:2017-02-06
- Career Level:Entry Level
- Location:Not Specified
- Salary:Salary provided
- Employment Type:Contract, Full Time
- Job Function:Support Software Development Network & System
Job Description
Responsibilities:
- Provide level 1 and 2 ad hoc support and troubleshooting to customers through hotline and email
- Maintain a high quality of customer service for all end-users and other department.
- Researching new technologies
- Handle general enquiries on usage of IT equipment’s, computer tools and corporate systems (i.e. email, intranet and internet services);
- To follow up procurement & delivery of hardware/software those are required by users;
- Liaise with other IT teams for technical support.
Job Requirements:
- Higher Diploma or above in Computer or related discipline;
- Have 1-2 years relevant working experience in providing helpdesk support, back office operations and customer service (Fresh grad will be also consider);
- Knowledge in IT support, such as Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite, IMACD (Install, Move, Add, Change, De-install);
- Good command of written and spoken English & Chinese.
Interested Parties please send your resume and expected salary in WORD format to hr@ waiongroup.com with Ref. HS10178
Information collected will only be used for recruitment purpose.
Company Info
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