The Group: 

Morningstar Real Time Data offers real-time data for more than 8 million global instruments including equities, futures, options, commodities and precious metals on every major exchange worldwide. Brokerages firms, bank and other institutions power their systems without tailored data feed or monitor relevant trading movements using our market data applications.

The Role: 

Morningstar’s Hong Kong office is looking for a Technical Services executive to work as part of our global support team. This dynamic team based in Chicago, Shenzhen, Hong Kong and London is part of an exciting and growing organization.

Based in Hong Kong, as a Technical Services executive you will be part of a global team working to help and support a growing global client base.

Responsibilities

• Help customer understand and integrate the Morningstar feed.
• Support all Real Time Clients (internal and external), with any technical or market data queries.
• Provide 1st, 2nd and 3rd line technical support.
• Attend client pre sales and implementation meetings
• Assist clients use best practices to ensure they experience the full benefit of the Morningstar data products
• Drive for the highest possible client support experience, and build client relationships.
• Provide comprehensive Market Data support.
• Remain aware of product changes, enhancements, and new releases.

Requirements

• Fluent English
• Proven experience in a similar Client Support role.
• Excellent communication (written and verbal), technical, and analytical skills.
• Good understanding of Market Data and data collection processes.
• Able to work calmly under pressure on time critical queries.
• An understanding of IP communications and technologies.
• Degree level in either a technical (electronics / computing), Business or Finance.
• Additional Foreign Asian languages skills such Korean a plus

Morningstar is an equal opportunity employer.

Application Link:

https://morningstar.wd5.myworkdayjobs.com/Asia_Pacific/job/Hong-Kong/Customer-Support-Executive_REQ-004434-1

Morningstar, Inc. is a leading provider of independent investment research in North America, Europe, Australia, and Asia. The company offers an extensive line of products and services for individual investors, financial advisors, asset managers, retirement plan providers and sponsors, and institutional investors in the private capital markets.

Morningstar provides data and research insights on a wide range of investment offerings, including managed investment products, publicly listed companies, private capital markets, and real-time global market data.

Morningstar also offers investment management services through its investment advisory subsidiaries, with more than $203 billion in assets under advisement and management as of June 30, 2018. The company has operations in 27 countries.