Responsibilities:

• Provide level 1 and 2 ad hoc support and troubleshooting to customers through hotline and email
• Maintain a high quality of customer service for all end-users and other department.
• Researching new technologies
• Handle general enquiries on usage of IT equipment’s, computer tools and corporate systems (i.e. email, intranet and internet services);
• To follow up procurement & delivery of hardware/software those are required by users;
• Liaise with other IT teams for technical support.

Job Requirements:

• Higher Diploma or above in Computer or related discipline;
• Have 1-2 years relevant working experience in providing helpdesk support, back office operations and customer service (Fresh grad will be also consider);
• Knowledge in IT support, such as Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite, IMACD (Install, Move, Add, Change, De-install);
• Good command of written and spoken English & Chinese.

Interested Parties please send your resume and expected salary in WORD format to hr@ waiongroup.com with Ref. HS10187

Information collected will only be used for recruitment purpose.