• Daily management responsibility for client facing operations within the Client Services Department, including our public spaces in Hong Kong.
• To be a visible presence within the public space and offsite, providing a high level of client service and leading by example to staff.
• To represent Christie’s to clients and the public, embodying Christie’s core values and Client Service Standards

• Effective daily management & on-going performance monitoring of the Client Services and bids staff performing duties at Front of House, Registration, Bids Service, and Payments
• Ensure the schedule is always accurate, dynamic, within budget and prepared in advance (including evenings , weekends and off site at HKCEC)
• Work closely with Global bids team to implement and follow up on global bids activities. Share best practice and find ways of improvement and simplify the current process
• Assist Client Services Manager with clear channels of communication and ensure all tasks within CS and Bids department are effectively carried out
• Arrange monthly coaching session with staff, provide constructive feedback and development plan
• Demonstrate the ability to gain and maintain confidence of staff and clients at all levels through effective communication and practical problem solving
• Ensure escalated issues are addressed, provide feedback, and implement process changes as appropriate, in support of Client Services Manager
• Ensure client comments are recorded and managed to closure and in line with guidelines. This includes liaising with the business and communicating with colleagues to ensure clients receive a timely response, and identify ways to improve training and enhance best practices
• Coordinate unique arrangements for local off season sale and HK & Shanghai offsite sales twice a year at HKCEC, liaising with departments to facilitate staffing and logistics
• Partner Operation, IT, and Security to ensure all public areas, are maintained to the highest standards and any technical / maintenance issues are escalated immediately
• Maintain and refresh all registration and bids forms, in line with the Global standard
• Strong support to the Induction Program and tour, including presentation of the Client Services and Bids Service, Post Sale Operation
• Other duties as assigned by Management

• BA/BS and 3-5 years comparable working experience with clients in person preferred
• Proven experience in supervising / leading teams whilst maintaining a positive, dynamic, determined attitude and ability to lead by example
• Demonstrated ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards
• Organized team player with good interpersonal skills, proven business acumen, and an avid commitment to the field
• Ability to maintain customer service posture and professionally represent Christie’s to clients
• Detailed knowledge of resources available within the organization to resolve internal and external problems and concerns
• Ability to work professionally and responsibly with all other areas within the business
• High degree of organization with ability to multi-task, prioritize, and follow up promptly
• Flexible working hours when required, including evening and weekend sale coverage
• Excellent in Excel and Outlook
• Fluency in Mandarin, Cantonese and English 
  

World’s Leading Auction House

Christie’s is a name and place that speaks of extraordinary art, unparalleled service and expertise, as well as international glamour. Founded in 1766 by James Christie, Christie's has since conducted the greatest and most celebrated auctions through the centuries providing a popular showcase for the unique and the beautiful. Christie’s offers over 450 auctions annually in over 80 categories, including all areas of fine and decorative arts, jewellery, photographs, collectibles, wine, and more. Prices range from $200 to over $100 million.

Christie’s, the world's leading art business, had global auction and private sales. Our sales figures were driven by an increase in new buyers across all geographies coming to the market, including from growth markets such as China and through the Internet.
Christie's also has a long and successful history conducting private sales for its clients in all categories.

Christie’s has a global presence with 53 offices in 32 countries and 10 salerooms around the world including in London, New York, Paris, Geneva, Milan, Amsterdam, Dubai, Zürich, and Hong Kong. More recently, Christie’s has led in growth markets such as Russia, China, India and the Middle East, with successful sales, exhibitions and initiatives in Shanghai, Moscow, Baku, Beijing, Mumbai, Delhi, Jeddah, Abu Dhabi, Doha and Dubai.