The Operations Manager - Electronic Gaming is accountable for ensuring the efficient operation of Electronic Gaming on a particular shift to meet with gaming authority standards and procedures, and the maximization of revenue opportunities for the department. In particular, the quality of guest service, and the presentation and standard of operations from a venue wide perspective. 

This position is responsible for the development of positive staff culture both within and across departments that reflects company objectives, including the management of staff issues such as staff development, recognition, counseling, disciplinary action and effective implementation of the Performance Management System. The Operations Manager - Electronic Gaming is to strive to deliver a quality total venue experience for every guest on each visit.

RESPONSIBILITIES

• Manage team of Supervisors, and Ambassadors, with a close working relationship with Casino Technicians and related departments.
• Build an environment where team members have the opportunity to develop personally and professionally, fostering a harmonious workplace where they be recognized for their consistent contribution towards attaining departmental and company goals.
• Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
• Communication to shift team members regarding gaming project, pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.
• Identifying opportunities for improvement of operations through procedural advancement, revenue increasing changes, enhanced guest service, or boosting team member morale.
• Effectively manage staff counseling and disciplinary action in accordance with Okada Manila Resort (Philippines) Corporation Policies & Procedures and Departmental Performance Standards.
• Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.
• Ensure a safe and clean environment for Okada Manila Resort (Philippines) Corporation internal and external customer.
• Team member training and other administrational tasks on an as required basis.
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• Monitoring, maintaining and controlling electronic gaming stock level (prize, cashless cards, etc.)
• Ensuring Okada Manila Resort (Philippines) Corporation Brand Promise principles and guidelines are followed at all times.

• Gaming related courses an advantage
• Minimum of three (3) years’ experience in management role in significant gaming establishment(s)
• Experience working as Slot Shift Manager or any similar role
• Extensive gaming system experience
• Knowledgeable on all kind of electronic gaming machines 
• Experience in managing a significant number of team members
• Experience in the Philippine gaming environment is an advantage
• Sound communication skills 
• Proficiency in Microsoft Office and electronic mail systems is required
• Proven motivational style
• Respect for, and interest in learning more of, different cultures
• Creativity, focused and efficiency
• Sound financial analytical skills
• Strong command of the Filipino and English language in both oral and written form required
• Japanese and/or Mandarin speaking is an advantage

Jobseekers are advised to deal directly with authorized Tiger HR Representative only.

Please beware of persons who falsely claim to be Tiger employees or ask for payment of placement/recruitement/referral/facilitation fees.They are not authorized by Tiger. Tiger does not require payment of fees from job applicants.

When in doubt, please inquiry directly with Tiger HR through the Recuitment hotline (+632) 880-7500.