Our Banking client is hiring a Complaint Handling and Quality Assurance Manager

• Handle verbal, in person or written complaint
  
• Give verbal / written reply for customer complaints
  
• Assign complaints to relevant ownership departments for further investigation
  
• Prepare management reports for reviewing complaints on a regular basis
  
• Monitor complaint resolution satisfaction
  
• Provide counseling and training when needed
  

Interested parties pls send us your CV in MS Word format.

Capital House Consultant International Ltd is an Executive Recruitment Consultancy Firm specialised in Banking & Finance and Insurance Industries.

Pls send CV to [email protected]