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Junior IT Support Analyst

REWE Far East Limited

  • Company Industries:Trading and Distribution

Job Information

  • Post Date:2017-02-17
  • Career Level:Entry Level
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Support  IT Management  Network & System  

Job Description

Responsibilities and key tasks

 

Support duties (60%)

  • Provide first level support for all departments in relation to our Microsoft dynamics NAV solution in our offices in Hong Kong, Shanghai and Bangkok
  • Ensure a reasonable response and solution time to all end user requests
  • Escalate support requests to project manager and headquarters as required

 

IT Administration (20%) 

  • Manage end user accounts, permissions and access rights
  • Configure and prepare laptops

 

Training (10%) 

  • Prepare and update training documentations and release notes
  • Organize and provide trainings and handle the follow-up of those trainings

 

Project delivery (10%)

  •  Identify system change requests to improve system according to business requirements
  • Assist in preparing technical specifications of business requirements

 

 

Job Requirements 

  • Higher Diploma or above (in I.T. related disciplines is an advantage)
  • 1-2 years working experience in IT support or merchandising in buying office or trading company
  • Experience with the Microsoft Dynamics NAV solution is a plus
  • Well-organized, responsible and able to work under pressure
  • Strong communication skills
  • Excellent analytical and problem solving skills
  • Good command of spoken and written English and Chinese
  • Independent, flexible and able to work in a team 

 

Company Info

The REWE Group with its headquarters in Cologne.  Germany is one of the largest food retailers in Europe with 360,000 employee and a strong non-food business base.  Serving customers through different channels such as discount stores, supermarkets and DIY stores in 23 different countries in Europe, the REWE Group generates an annual turnover over 62.7 billion Euro in 2019.

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