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Technical Support Manager

P2 Wireless Technologies Limited

  • Company Industries:Others

Job Information

  • Post Date:2017-02-17
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Telecommunication / Wireless / Radio  Network & System  Mobile / Wireless Communications  

Job Description

Position Summary:

The candidate will be responsible to lead a technical team of pre-sales, design and after-sales support of P2 Wireless products and business.

 

Job Duties:

  • Perform strategic consulting, engaging enterprise clients to discover new opportunities.
  • Facilitate discussions with both business and technical stakeholders to extract business requirements and present a technical vision & solution that meets customer and project needs.
  • Elicit high level business and technical requirements, and evaluate, scope and propose appropriate solutions.
  • Communicate complex topics regarding solutions to audiences without deep technical skills.
  • Perform in-depth and high-level technical presentations for customers and prospects.
  • To provide technical/project consultancy in support of sales at client meetings and on conference calls.
  • Responsible for Pre-sales project management from requirement capturing, design to implementation.
  • Maintain knowledge of other market players within domain to leverage complementary offerings in solutions and be able to effectively compare and contrast competitive and alternate offerings.
  • Maintain skills and stay up to date with industry and technology trends including relevant industry certifications with domain area.
  • Achieve high levels of customer satisfaction at all times.
  • Periodic reporting with Sales teams on pre-sales progress and development.

 

Requirements:

  • Higher diploma or above in Computing/ Information Technology/ Telecommunications/ Electrical & Electronics Engineering or related discipline.
  • Minimum 5 years of experience in a pre/post-sale support in IT, telecommunications or data networking industry in APAC region as a team lead or other managerial position.
  • In-depth knowledge of Computing Networking and Wireless technologies.
  • Customer focused with a strong analytical problem-solving mind.
  • Highly motivated, result-oriented and dedicated person who initiates appropriate actions and strategies.
  • Ability to provide clear instructions to team members and formulate strategies in problem solving.
  • Excellent presentation and interpersonal skills.
  • Good command of both spoken & written English and spoken Chinese.
  • Willing to travel in short notice.
  • Job Location:  Hong Kong.

 

If you are interested to join us, please forward your resume by clicking "Apply Now"

Personal data will be used for recruitment purpose only.

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