The Job:

• Monitor the reception counters / club facilities and maintain clerical support to the daily operation.
• Foster quality customer services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
• Lead and coordinate the concierge service to provide one-stop services to residents, members and stakeholders of the Hub and Club.
• To organize and execute recreational programs and activities, with particular regards to customers’ preference, needs and interest.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Follow up members’ complaints or special requests.
• Ensure fees, petty cash, repair charges and miscellaneous charges accurately.
• Develop, coordinate and liaise various parties to complete the activities smoothly.
• Provide assistance to Manager to oversee the team performance and monitor sites facilities.
• Shift duty is required.

The Person:

• Diploma/Degree Holder with at least 3 year customer services experience, preferable in managing clubhouse or recreational facilities/hotel management OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE and above with extensive customer services experience preferred
• Basic PC knowledge including Word Processing
• With confidence and able to communicate from different customers.
• Good communication, co-ordination and interpersonal skills
• Mature, service-oriented, good telephone manner, a team player.
• Attentive to details, systematic and willing to follow through tasks independently
• Energetic with good customer services

Attractive remuneration package will be offered to suitable candidates. To apply, please send your application with full resume and reference quoted to Human Resources Manager by fax: 2882 4466 or through online application: http://www.hkhs.com/online.recruit

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

You are welcome to visit our website www.hkhs.com to learn more about us.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society’s personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.