Senior Customer Services Coordinator (Call Center)
Bureau Veritas Hong Kong Limited
- Company Industries：Laboratory
Job Information
- Post Date：2017-02-18
- Career Level：Middle
- Location：Not Specified
- Salary：Salary negotiable
- Employment Type：Full Time, Permanent
- Job Function：Laboratory
Job Description
Responsibilities:
- Handle telephone and email enquiries, client instruction and complaints in a professional and timely manner
- Provide excellent customer services and maintain good relationship with clients
- Coordinate with internal departments to satisfy customers’ needs by providing efficient feedback and the best solutions
- Understand clients’ expectation and deliver first-class services
- Follow up on the test submission
- Collect market intelligence
- Perform other ad hoc tasks as assigned
Job Requirements:
- Higher Diploma or above in any discipline
- Minimum 2 years of call center customer services experience, preferably in commercial testing laboratory, manufacturing, trading, buying office or merchandising field.
- Candidate with more experience will be considered as Assistant Supervisor
- Strong analytical, problem solving, attention to details and process improvement skills
- Good interpersonal and organizational skills
- Customer focused and quality driven
- Ability to work well under pressure, handle crisis situations and multi-tasking
- Able to work independently, as well as in a team environment
- Good command in English and Chinese including Putonghua, other language as an advantage
- Immediate available is highly preferred
We offer competitive salary and benefits to the right candidate. Interested parties please send your application with date of availability, present & expected salary to the Human Resources Department, Bureau Veritas Hong Kong Limited by mail or clicking “APPLY NOW”. To submit your application by mail, please mark "Confidential" and position applied on the envelope.
Our Benefits:
- 5-day Work Week
- Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
- Double Pay, Performance Bonus
- Life & Medical Insurance Benefits
- Mandatory Provident Fund Contribution
- Education & Training Subsidies
- Excellent Training & Career Advancement Opportunities
Join us on Linkedin: https://www.linkedin.com/company/bureau-veritas
Mail
1/F, Pacific Trade Centre
2 Kai Hing Road
Kowloon Bay, Kowloon
WhatsApp : (852) 9637 6655
Personal data collected will be used for recruitment purposes only.
Company Info
Your career is about more than building a résumé — it’s a chance to leave your mark.
Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all.
About Bureau Veritas
Bureau Veritas is a world leader in laboratory testing, inspection and certification services. Created in 1828, the Group has more than 82,000 employees located in more than 1,600 offices and laboratories around the globe. Bureau Veritas helps its clients
improve their performance by offering services and innovative solutions in order to ensure that their assets, products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social
responsibility. Website: www.bureauveritas.com
BV Consumer Products Services is a world-leading concept-to-consumer supply chain solutions partner working with organizations throughout the supply chain. With well in excess of 100 offices and laboratories spread around the world, we are proud to be
the quality managers for many of the world’s leading brands, retailers and their supply chains.
With a presence in every major sourcing and selling territory around the world, our testing, inspection, certification and advisory solutions help companies making, distributing or selling consumer and technology products to improve their: product quality,
safety, connectivity, security and environmental compliance, sourcing flexibility, speed-to-market, profitability and brand security throughout the supply chain. Our product testing include soft goods, hard goods, toys, premium and juvenile products, etc. Website: www.cps.bureauveritas.com
To cope with our continuous development, we cordially invite you to join as one of our professional associates.
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