Job Responsibilities:

• Provide first-tier (onsite/email/phone call) user support on email services, LAN/WAN, PC hardware and software including OS, desktop applications, business applications, video conferencing, handheld and etc
• Monitoring servers, network and computer systems up and running
• Log email/calls into the helpdesk system
• Provide remote/deskside to end user support
• Keep track on status of Service Requests and Incidents according to defined procedure
• Coach and be coached on new skills (e.g. technical and soft skills)
• Liaise with clients, application teams and vendors to resolve problems
• Continuous improvement to meet business needs
• Provide technical support on Ad-hoc requests

Job Requirement: 

• F.6 (DSE) or above
• 1 year IT helpdesk support or relevant experience (Less experience and Fresh Graduate will be considered as Deployment Specialist)
• Strong interpersonal and communication skills
• Good command of written and spoken English & Chinese
• Good communication skills and telephone manner
• Able to work on site, 7x24 shift, and non-office hour
• Able to work independently and as a good team player required minimum supervision

We offer a competitive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with full resume & expected salary to :

HR & Admin Department
Microware Ltd.
1/F Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/