Job Responsibilities:

• Successful service delivery - SLA achievement and high level of customer satisfaction
• Good communication around issues and opportunities with clients
• Coordinate and participate in monitoring, review and auditing processes related to service delivery
• Identify and elevate issues impacting on achievement of service delivery objectives and to continually improve services

Job Requirements:

• Degree / Higher Diploma holder
• Working experience in the IT Industry will certainly be advantage
• Responsible, self-motivated, good communication and interpersonal skills
• Good command of English and Chinese
• Holder of ITIL expert certification
• Sound knowledge and/or hands-on experience of network infrastructure including AD, Exchange & Virtualization platforms will certainly be advantage
• Candidates with less experience will also be considered as Assistant Manager
• Immediate available is preferred

We offer a competitive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with full resume & expected salary to :

The HR & Admin Department
Microware Ltd.
1/F Century Centre, 44-46 Hung To Road,
Kwun Tong, Kowloon.

Microware Limited - a member of Microware Group Limited (Stock Code: 1985), is a Hong Kong based IT infrastructure solutions provider with over 30 years of experience in providing IT solution services for Hong Kong Government, educational institutions, public bodies and commercial organizations.

From deploying basic infrastructure blocks and provisioning services via the cloud to enabling enterprise mobility and empowering innovation, Microware offers a one-stop destination for tailor-made solutions that are backed by strong partnerships, a wide breadth of value-added services and certified processes.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

You are welcome to visit our website at https://www.microware.com.hk/