Responsibilities:

• Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-up activities in a courteous manner;
• Monitor progress towards completion of projects including test status and reports; 
• Coordinates and develops customer relationships by handling customer inquiries;
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments;
• Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project;
• Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information;
• Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project;
• Actively participates in teams to continuously improve and drive quality into UL’s service to the customer;
• Performs other duties as required.

Requirements:

• Certificate or above in Chemistry / Applies Physics / Mechanical Engineering / Product Testing or related disciplines;
• Customer services experience in merchandising / laboratory testing industry is an advantage;
• A team player with good sense of customer focus, good interpersonal and communication skills;
• Good command of both spoken & written English;
• Knowledge of Microsoft Outlook, Word and Excel etc.;
• Candidate with more experiences will be considered as Senior Client Service Specialist;
• Fresh graduates will also be considered;
• Immediate available is preferred. 

Your work here is an exciting journey that twists and turns every day. We thrive in the twists and revel in the turns. 

To learn more about us and the work we do, visit our company page www.UL.com