General description:

Responsibilities

• Reports to Manager, Mid-Back Office Product Support for all operational and administrative matters concerning department staff.
• Conducts product demonstrations and workflow studies at travel agency locations, including support to the Sales team to close PowerSuite sales.
• Implement new PowerSuite cutovers for travel agencies.  This includes product demos, workflow studies, chart of account preparation, document prefixing, posting rules setting, system table setup, documenting unique workflows, training, cutover and onsite support, month end closing, trade debtor and creditor reconciliation and 3rd party program integration like BTA, Airplus, e-Levy.  
• Perform PowerSuite version upgrades for travel agencies. The process involves coordinating schedules, verifying reports and document templates before and after trial upgrades, reviewing all PowerSuite settings, workflows and conducting and supporting the upgrade at the travel agencies location. 
• Performs Helpdesk functions and telephone support to agency users in accordance with the set service standards. 
• Assists agencies on problems relating to the products’ functional and technical usage. 
• Liaises with Internal and External teams to resolve system and technical problems. 
• Submits trouble reports to Product Support for problems which cannot be resolved locally. 
• Conduct user acceptance testing of new PowerSuite releases and PowerSuite-related Point-of-Sales Red Apps before market deployment.
• Review and raise customer enhancement requests to Product Support. The complete process involves determining the exact customer requirements, documenting request, raising quotations, liaising with developers, testing the releases, implementing the enhancement at the customers office and providing support if required. 
• Training of new PowerSuite users at Sabre training centre or on-site at travel agencies. 
• Onsite visit to train and support new and existing users; identify needs and resolve PS issues.
• Performs any other duties assigned by Manager, Mid-Back Office Product Support or Team Lead.
  

Professional background:

Desired Skills & Experience

• Good 3 years of relevant experience
• Proficient in MS Office
• Good written and verbal communication skills
• Knowledge in Travel Industry with prior accounting/financial background will be an advantage
• Proficient in Cantonese, Mandarin and spoken English

Behaviours and Competencies:

• Action oriented, quick learner and self-starter attitude;
• Ability and willingness to navigate a global organization to get things done;
• Abilty to drive accountability throughout the organization in an trusting and open environment;
• Ability to function well in a team environment and focus on achievening team goals;
• Flexible in attitidue and approach to work and be able to take on new roles and responsibilities at short notice;
• Hands-on leadership approach;
• Customer oriented and externally focused;
• Intent on building passionate and winning teams.

Sabre Corporation is the leading technology provider to the global travel industry. Sabre’s software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Sabre also operates a leading global travel marketplace, which processes more than US$120 billion of global travel spend annually by connecting travel buyers and suppliers. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world.