RAP COM– Hong Kong

Report to: General Manager, Area South China

Job Description:

• Close measure and ensure smooth daily operational process of Customer Service, Documentation and Allocation staffs in Area South China
• Manage the booking / space / tonnage within the capacity and import / export detention & demurrage for all services in different ASC offices / agents
• Close coordination and communication among ASC COM teams
• Act as a back-up / support of GLOBE, Booking, Docsys and COM issues in ASC and assist ASC offices / agents to resolve outstanding issue with Regional office in RAP
• Lead and motivate a cohesive team in Hong Kong and South China offices, specialize and deliver excellent and professional customer / documentary service
• Support and coordinate with other departments / LBUs / overseas office / agent to exceed or achieve the sales objective / business plan of Area South China by promoting and selling Hamburg Süd, Alianca and CCNI services
• Attend external meeting organized by authority / organization
• Benchmark with the competition and strengthen the competitive advantages of Hamburg Süd
• Patiently / politely answer phone enquiries & solve customer’s problem via fax / email / phone in a prompt / enthusiastic manner
• Encourage EDI Platform usage
• Always ensure to protect company interest

Qualifications:

• Preferably Degree or Diploma holder
• Good communication, interpersonal skills and written in English, fluent oral Mandarin and Cantonese
• Excellent Knowledge on MS Office applications
• Minimum 10 years’ shipping / forwarding experience
• Result oriented and decisive
• Ability to quickly respond to changing market and working environment
• Ability to communicate and to add value to customers as well as to maintain friendly relationship with them
• Good telephone manner according to company requirement
• Learn continuously from others to improve self-knowledge to provide better and more efficient information to customers
• Always demonstrate as an excellent example for other staff
• Able to manage a team to deliver the required quality customer service
• Able to coordinate across ASC for the customer service, document and allocation issues

We offer a competitive remuneration package to the right candidate.

Please apply with full resume in PDF format with expected salary by clicking 'Apply Now'.

Personal data collected will be used for recruitment related purpose only.