Position Summary

Primary objective will be to provide superior service as well as technical and tactical expertise in a client driven highly technical environment. The Project Manager is responsible for assigned projects and also for sharing the general team workload and busyness. Proactive and self-motivated, the Project Manager is able to organize their time and workflow to multitask consistently and effectively, and at all times, ensure contribution via excellent teamwork to their colleagues in the group.


Essential Duties and Responsibilities

Include the following but other duties may be assigned.

• Works with internal departments (sales, production and IT) on document and site preparation
• Effectively identifies and anticipates clients needs
• Independently manages multiple DataSite projects
• Point of contact for multiple client projects and offers assistance to clients on all other DataSite projects
• Responsible for developing effective and positive client relationships
• Ensures project deliverables for client are accurate and timely and monitors progress on project deliverables
• Consult and advises clients on the workflow or job production process
• Effectively diffuses complex client situations and promotes Merrill as a whole, while in the execution of the project
• Correlates, manipulates, renames and otherwise processes client files
• Prepares and uploads client materials (hard and soft copy) to DataSite
• Executes and maintains accurate document and user security
• Follows all applicable Best Practice and Workflow procedures.
• Participates in mentoring and guidance of less experienced colleagues
• Works with appropriate internal departments on all facets of project preparation, execution, and issue escalation
• Assists in monitoring progress and ensuring that project deliverables are accurate and timely
• Ensures proper Salesforce documentation for job tracking via cases and notes for billing are created and maintained, and appropriately distributed.
• Uses Salesforce daily and regularly, achieving at least 80% call cases records.
• Other additional duties as may be reasonably requested from time to time

Personal Attributes

• Demonstrated service orientation with a desire to exceed client expectations
• Detail oriented and adaptable and flexible to changing work environment
• Ability to work independently and also within a team environment
• Self-motivated and proactive, understands service levels and strives to achieve them daily across all projects Independently interacts both in person and over the phone with clients (lawyers; senior executives; investment bankers) 
  The candidate will be required to demonstrate the ability to effectively communicate with clients and peers

Skills

• Strong technical skills
• Ability to thoroughly understand and train clients on the components of the DataSite systems
• Ability to effectively manage and negotiate client expectations
• Excellent written and verbal communication skills
• Has a keen eye for detail and strong ability to multitask effectively 
• High proficiency in Mandarin & Japanese is a must

Minimum Education

• Degree graduate preferred

Knowledge and Experience

• Preferably have 3-5 years experience of client services in a service orientated industry
• Minimum 2 years experience of commercial experience, preferably from the financial/legal services sector
• Able to understand and pick up new technologies and concepts quickly and accurately

Interested parties should send their full CVs by clicking "Apply Now".

For more job opportunities please visit on website: www.merrillcorp.com

Personal data will be used for recruitment purpose only.

Merrill Corporation offers exceptional opportunities to grow your career with leading edge technologies in a fast-paced, collaborative and global environment. Our employees are a dedicated and supportive team of the industry’s best people and the work offers some of the most rewarding challenges. From our focused, energetic work teams to our collaborative, results-oriented environment, cloud technologies and sound strategy, Merrill Corporation values its employees and wants them to know they’re part of an industry global leader. With more than 3,000 people in 34 locations worldwide, clients turn to Merrill when their need to manage complex content intersects with their need to collaborate securely around the globe.

Merrill offers integrated client-specific solutions across a wide range of transactions, from IPO prospectuses to corporate annual reports, debt offering memorandum and shareholders’ circulars, etc., serving financial institutions and corporate clients in the capital markets around the globe. Further, Merrill’s virtual data room (VDR) offering, Merrill DataSite, is established as a market leader in Asia and across the world.

For more information, visit www.merrillcorp.com.

Merrill Corporation is looking for a candidate to join our Hong Kong operation.