Job Description:

• Deliver excellent enquiry service via hotline, email, fax and electronic communications to customers
• Meet service standard and KPIs according to internal guidelines and rules
• Handle general enquiries from internal and external customers
• Ensure daily work management is maintained - hotline, voice mail, email enquiry
• Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers' needs
• Contribute to achieve agreed SLAs and service standards
• Involve in ad hoc projects and administrative works
• Perform cross sell, up sell when needed

Requirements:

• Minimum 2 years working experience in Insurance or Banking Industry
• Good knowledge and experience in Insurance Operations is preferred
• Good interpersonal skill and with "Can-do" attitude
• Excellent spoken and written English and Cantonese
• AXA product knowledge (an asset, not a must)
• Direct sales, or sales experience (an asset, not a must)

AXA Hong Kong, a member of the AXA Group, prides itself of serving over 1 million customers in Hong Kong and Macau. Besides being one of the largest health protection providers in Hong Kong, it is also the number 1 General Insurance provider1 and a market leader in motor insurance.
AXA Hong Kong is committed to helping its customers achieve stability and prosperity through providing a comprehensive range of life, health, property and casualty protection, as well as wealth management and retirement solutions.
We believe it is our inherent responsibility to support the communities we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.
1Based on 2013 Office of the Commissioner of Insurance market share statistics