Dynamics of the Role

The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, addressing complaints, and providing training. This role will provide management and oversight of the team to ensure quality of service, and create and maintain a positive work environment.

How You’ll Contribute

•  To lead and motivate the operation team to achieve company’s goal; create the right and positive environment to ensure teamwork
• Ensure smooth running of daily operation efficiently and accurately and comply with relevant rules and regulations
• Enforce operation and system enhancement programs to increase operational efficiency
• Evaluate existing operation policy and standards, formulate relevant policy and standard to improve operational efficiency
• Streamline system workflow to ensure a smooth operation
• Maintain and ensure an accurate database through regular and systematic review of new and existing member data and on-going data cleansing exercise
• To handle other ad-hoc tasks and projects

What You’ll Bring

• Degree holder in Management, Business or other related disciplines
• Minimum 5 years solid work experience in Operations fields and with 3 years in managerial level
• Good understanding of banking/financial industry is an advantage
• Excellent leadership, communication and interpersonal skills
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing
• Good command of written and spoken English, Mandarin and Cantonese
• Willing to work overtime

What We Offer

We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are 

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interested candidates, please forward your resume and indicate current and expected salary to apply at https://transunion.taleo.net/careersection/tuext/jobdetail.ftl?job=17000332

Data collected will be treated in strict confidence and used for recruitment purposes only.

You can also visit our LinkedIN career page at https://www.linkedin.com/company/4310/careers?trk=job_view_topcard_company_image  

TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide.  We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines.  We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!