Responsibilities

• Handle customer feedback and enquiry
• Identify areas of improvement and collaborate with Operating Units to improve hospital services
• Conduct surveys and interviews to assess customer satisfaction, and identify improvement opportunities
• Generate statistical reports
• Participate in activities such as staff training and internal publications to promote customer services

Job Requirements

• Degree holder with minimum 3 years of relevant experience
• Good command of spoken and written English and Chinese (Cantonese and Putonghua)
• Good interpersonal and communication skills
• Knowledge in  Microsoft Word, Excel and Chinese Word Processing
• Shift duty is required

We offer attractive remuneration packages and fringe benefits to the right candidate. Interested parties, please send the completed application form downloaded from our website: www.stpaul.org.hk together with your full resumes stating present and expected salaries, by clicking "APPLY NOW" or mail to our Human Resources Manager, St. Paul’s Hospital, 2 Eastern Hospital Road, Causeway Bay, Hong Kong. Please quote the position title on the email or envelope.

Personal Data collected will be used strictly for recruitment purpose only