The Electronic Gaming Supervisor is accountable for ensuring the efficient operation of Electronic Gaming in a particular designated area of the floor on a particular shift. In particular the quality of guest service, and the presentation and standard of operations. The Supervisor, Electronic Gaming is responsible for the development of positive staff culture both within and across departments that reflects company objectives. The Supervisor, Electronic Gaming is to strive to deliver a quality total venue experience for every guest on each visit.

RESPONSIBILITIES

• Lead and manage a team of Ambassadors, on a shift by shift basis, with a close working relationship with Gaming Technical Services Team and related departments.
• Fostering a harmonious workplace where team members are recognized for their consistent contribution towards attaining departmental and company goals.
• Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
• Communication to shift team members regarding pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.
• Performing hand pays and jackpot pay-outs.
• Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.
• Team member training and other administrational tasks on an as required basis.
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• Required to meet all appearance guidelines and expose to work environment characteristics, electrical and other hazards, a second-hand smoke-filled environment, and the like while on duty to successfully perform the essential functions of this position. 

• Tertiary qualification.
• Gaming related courses an advantage.
• Minimum of two (2) years’ experience in management role in significant gaming establishment(s).
• Sound gaming system experience.
• Exposure to Philippine gaming environment is an advantage.
• Experience in managing a significant number of team members
• Sound communication skills.
• Proficient in Microsoft Office and electronic mail systems is required.
• Proven motivational style.
• Respect for, and interest in learning more of, different cultures Focused and efficiency

Jobseekers are advised to deal directly with authorized Tiger/Okada HR Representative only.

Please beware of persons who falsely claim to be Tiger/Okada employees or ask for payment of placement/recruitement/referral/facilitation fees.They are not authorized by Tiger. Tiger does not require payment of fees from job applicants.

When in doubt, please inquiry directly with Tiger HR through the Recuitment hotline (+632) 880-7500.