Main Duties

• Be responsible for the total satisfaction of assigned airlines and customer accounts
• Show a strong sense of integrity and commitment to customer satisfaction
• Build and maintain relationship with existing and potential customers for effective sales acquisition and retention
• Handle customer inquiries in a skillful and professional manner within a set timeframe
• Identify new business opportunities and develop strategies and tactics for new business generation
• Work well with internal departments in coordinating customer related issues
• Coordinate and fully support customers visits, events, industrial exhibitions and other ad hoc projects
• Plan and execute the logistics of serving new customers, business or ad hoc projects
• Prepare and periodically review tender documents and business contracts
• Assist in handling sourcing, stock keeping and inventory updating of company marketing materials
• Assist Manager in report preparation and analysis and update client / customer database
• Assist in regularly updating and maintaining corporate website
• Provide clerical and administrative support to the department
  
  
  

Requirements

• Degree or above holder in marketing, business administration or other related discipline
• At least 5 years working experience, proven exposure in marketing or customer services related discipline is an advantage
• Knowledge in aviation industry is a merit
• Possess valid Hong Kong Driving License Classes 1 and 2 is preferable
• Good spoken and written English and Chinese (Cantonese and Putonghua)
• Proficient in Word, Excel, PowerPoint, Outlook and Chinese typing
• Less experience will be considered as Customer Account Officer
  
  
  

We offer generous remuneration package to employees. Interested parties please quote reference number and submit by one of these channels:

• Post:  Human Resource Department, China Aircraft Services Limited, 81
  South Perimeter Road, Hong Kong International Airport, Lantau, Hong Kong
• Fax:   2261-2388
• Company web page:  www.casl.com.hk
• Whatsapp:    9120-7813

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Opportunities!  Rewarding careers!  Join to fly high with us!

Founded in 1995, China Aircraft Services Limited (CASL) is a joint venture among China National Aviation Corporation (Group) Limited (48%), Hutchison CCF Investments Limited (48%) and China Airlines Limited (4%), providing aircraft line and base maintenance, cabin services and ground services equipment, as well as supply chain management services at Hong Kong International Airport. We invite high calibre and aggressive persons who look for long-term career development to join us as: