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Contract Customer Services Officer (VIP)

BOC Credit Card (International) Ltd

  • Company Industries:Others

Job Information

  • Post Date:2017-03-24
  • Career Level:Middle
  • Location:Not Specified
  • Salary:Salary provided
  • Employment Type:Contract, Full Time
  • Job Function:Retail Banking  Call Centre  Customer Service - Supervisor/Officer  

Job Description

Responsibilities:

  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Resolve and analyze customer opinions / complaints and proactively follow up with related parties for services improvement
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Ensure good customer service is delivered to the customers
  • Assist in ad hoc projects
  • Five day office works

 Requirements:

  • Degree holder or equivalent
  • Minimum 1-2 years' relevant working experience, preferably in banking / credit card business
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good interpersonal skills
  • Self-motivated, well organized, independent and a good team player
  • Fluent in English and Mandarin is a must
  • Immediate availability preferred

Applicants for the above position must be proficient in written & spoken Chinese (including Mandarin) & English, and be competent in MS Office such as Word, Excel, PowerPoint application.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to our company.

*Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.

Company Info

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