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Remote Support Engineer / Software Support Engineer

E.C. Fix Technology Limited

  • Company Industries:Electronics/Electrical Equipment

Job Information

  • Post Date:2017-03-25
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time
  • Job Function:Hardware  Support  Others  

Job Description

Duties:

  • Take calls from customers and assist them to solve problems remotely over phone
  • Provide remote solutions to problems while dealing with a wide range of products and using a powerful information database
  • Probe, double-check and explain the problems to non-technical users
  • Interact with Customer to ensure Customer satisfaction following established procedures
  • Perform installations, re-installations, maintenance, and repairs on Customer equipment
  • Deliver standard services
  • Provide break-fix reactive support and installation for volume and value products
  • Perform reporting and administrative functions
  • Standby during non-office hour in roster

Requirements:

  • At least 2 years of related working experience
  • Familiar with Proliant Server, Storage System and SAN Switches products will be considered as Remote Support Engineer
  • Experience in supporting MS infrastructure, VMware product, Microsoft exchange and Active Directory will be considered as Software Support Engineer
  • Bachelor's Degree of Computer Science or Electronics Engineering or equivalent
  • Professional experience in technical area and troubleshooting skills
  • Product-oriented certificates (e.g., MCSE, VMware, Linux)
  • Good customer service mindset,telephone communication skills and customer handling skill
  • Fluency in English, Mandarin and Cantonese
  • Immediate available is preferred

 

***** Please provide your expected salary in your CV for reference *****

Interested party, please send your details resume with current and expected salary to our Human Resources Department by email with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

Company Info

E.C.Fix Technology Limited 

One of the most successful and fast growing IT and human resources solutions provider in the region.We specialize in repair and support services to original equipment manufacturers in computing industry which include Hardware, Software Vendors and US Fortune 500 companies.We offer a variety of Recruitment/Secondment Services designed to satisfy the Employee’s career and the Employer’s needs.We draw upon our experience in the IT industry as well as our network in both Hong Kong and China, in order to provide you with appropriate careers.

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