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Partner Support Centre Associate

Lazada Group

  • Company Industries:Others

Job Information

  • Post Date:2017-03-25
  • Location:Not Specified
  • Salary:Salary negotiable
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer  Public Relations - General / Support  Student / Fresh Graduate / No E

Job Description

Responsibilities:

  • Manage sellers’ initiated queries in a timely manner with high quality responses via support forums, private tickets and email
  • Resolve issues and communicate resolutions clearly to Seller
  • Manage and maintain strong familiarity and dialog with Seller
  • Develop, write and present findings, insights and recommendations to key decision makers

Requirements:

  • Bachelor degree in related discipline
  • 1-2 years customer services support experience
  • Good team player and work independently
  • Proactive, creative and well-organized
  • Detail-minded, "can do" attitude & multi-tasking
  • Initiate to approach and deal with other teams to deliver customer service support on time
  • Excellent command in written and spoken English and Mandarin
  • Immediate availability will be an advantage
  • Fresh graduate will also be consider

 

Interested parties, please apply with full resume and expected salary.

All applications will be treated in strict confidence.  Personal data collected will be used for recruitment purposes only.  Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful, and the applications will be destroyed within 6 months.

Company Info

Launched in 2012, Lazada Group has grown to become the leading online shopping and selling destination in Southeast Asia. The company has about 5,500 employees in the region, with operations in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam, and a team in Hong Kong that drives cross-border marketplace activities. Lazada also operates technology hubs in Ho Chi Minh City and in Moscow.

Lazada’s strong performance has earned the support of key investors such as Alibaba Group, Temasek Holdings and Rocket Internet.

We are searching for dynamic, entrepreneurial, broad-minded individuals to join us. Be part of the team that is steering the exciting eCommerce revolution in Southeast Asia!

www.lazada.com

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