Responsibilities:

• Conduct outgoing calls and send emails to new trade customers;
• Understand customer needs and recommend solutions for general or transaction specific trade enquiries;
• Build and strengthen relationships with trade customers to meet customer and business needs for existing relationships;
• Coordinate and conduct training workshops for Trade Academy to improve customer trade knowledge which will improve transaction quality;
• Adhere to the Group company policies and procedures, including regulatory requirements.

Requirements:

• Diploma or above with sound experience in client services along with good understanding of customer service principles and practices;
• Knowledge of trade products as well as insurance and integrated account and internet banking services;
• Good command of both written and verbal English and Cantonese with additional proficiency in Putonghua an advantage;
• Detail conscious with the ability to work effectively and independently;
• Proficient in using Microsoft Office applications including Microsoft Word and Excel, along with good and accurate typing skills;
• Good interpersonal, communication, listening, probing, and problem solving skills.

ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.

With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.

Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.