Job Description:

The incumbent is responsible for the following task providing quality customer services, including inquiry & complaint handling, and general administrative work:

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

Requirements:

• Form 5 or above
• 1 year or above relevant experience in customer services field is preferred
• Good command of written & spoken Cantonese, communicative level of English and Mandarin
• Result-oriented and self-motivated with strong desire to success
• Fresh graduates will be considered as well.

We offer attractive remuneration package to the right candidate. Interested parties please apply with full resume stating present, expected salary and availability by email (Please quote the job position in your e-mail subject title) or click “Apply Now" to submit your application.

All data supplied will be kept in strict confidence and used for employment related purpose. Only short-listed candidates will be contacted.

About Event Elite 

Event Elite Production and Promotion Limited established in year 2000, the leading One-Stop marketing agency in Hong Kong. Rooted in Hong Kong as comprehensive marketing agency providing all-rounded marketing service from integrated marketing strategic planning, event management, and retail manpower support.

Event Elite was acquired by Manpower Hong Kong / ManpowerGroup (NYSE: MAN) in September 2017. www.eventelite.com