Responsibilities :

-   Handle customers complaints & enquiries, including answering email & phone calls.

-   Initiate, plan and execute cross-departmental customer- enhancement projects  and  follow-ups

-   Maintain customer orders

-   Inspect product quality, check order report & side tasks and follow up ad-hoc tasks

Requirements :

-  Diploma or above

-  Minimum 1 year experience in CS field

-  Excellent command of spoken and written English, Cantonese (with Mandarin also preferred)

-  Major in English study is an advantage

-  Computer literate, proficiency in MS Office and Access

-  Chinese typing is a must

-  7 day Shift duties required (including public holidays and weekends)

-  Experience in e-commerce industry will be an added advantage

-  Open minded, flexible and able to work in a highly dynamic, high pressure environment and meeting tight deadline

-   Logical problem solving skill & able to multi-task.

-   Customer-oriented

-   Able to work under minimum supervision

-   Interested in entertainment & fashion products

-   Must be a team-player

We offer a generous remuneration package including Performance Bonus and Long Service Recognition Program, MPF, Medical Insurance, Staff Purchase Discount and Training & Development Program.

Please send your full resume stating our reference code, job title, your current and expected salary to Human Resources Department for application.

To know more about our company, please visit our websites of www.yesasia.com and www.yesstyle.com.

All information provided by applicants will be treated in strict confidence and used only for the recruitment purpose in accordance with employer's data policies.

YesStyle.com is the first online retailer in Asia to globally distribute a wide selection of quality Korean beauty products, and Asian fashion and lifestyle products. We strive to deliver a unique online shopping experience to customers worldwide. We invite you to join us as: