Appetizer

We are looking for an enthusiastic individual with solid experience in Customer Service to join our MCC Transport South China Customer Service team.

We Offer

In this role, you will gain industry knowledge, international experience,better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team’s and organisation’s success.

Key Responsibilities

 Build strong and lasting relationships with customers and provide second-to-none customer service.
 Take full responsibilities and end-to-end ownership of customer shipments and issues.
 Engage in constructive problem resolution and provide solutions.
 Act and communicate proactively and keep customers informed of any issues or changes in the booking.
 Address root causes and seek continuous improvements –constantly look for ways to improve work processes.
 Work independently and assist the team in realizing goals and standards – share knowledge and best practices.

Who we are looking for

Bachelor level

 Previous experience in shipping/logistics is highly preferred.

 An excellent team player.
 Able to work under pressure.
 Well organised, efficient and effective.
 Strong interpersonal and communication skills.

 Fluent in Cantonse, English and Chinese(written and oral)
 Strict on time management.

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 374 offices in 116 countries. We employ 7,000 seafarers and 25,000 land-based employees and operate 580 container vessels. We market our services through the following brands: Maersk Line, Safmarine, MCC Transport (Intra-Asia), Seago Line (Intra-Europe), Mercosul (Brazil), and SeaLand (From 2015 Intra- Americas).

Maersk Line is part of the Maersk Group, headquartered in Copenhagen, Denmark. The Group employs about 88,900 people in around 135 countries.

Maersk Line in South China

In the South China Cluster, we operate in Hong Kong, Shenzhen and Guangzhou. The history of the  Maersk Group in China started more than 80 years ago, when the first Maersk vessel, Sally Maersk, called Shanghai, Qinhuangdao and Hong Kong in 1924.