Perform service efficiently and effectively on liquid handling and equipment as requested or initiated.  This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement. Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, billing and quality documents in-house, on site at customer facilities or over the phone as required.

Establish and maintain a high degree of technical knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis.

Creates a high level of customer satisfaction through exhibiting both excellent technical and customer skills. Demonstrates a positive can do professional image and attitude in front of customers and colleagues at all times. Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals. Exhibits excellent proactive pre call planning and follow up skills.

Routinely requires extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer and/or EC and Eppendorf Service needs.

Promotes the sale of Eppendorf China service products in order to meet budgeted and associated service and sales goals.

Responsible for inventory management of spare parts. Maintains and re-orders suitable inventory and complies with all of the company's inventory control policies, procedures, rules and regulations.

Responsible for proper care of company tools, equipment and all other assigned assets.

Exercises all safety precautions as required.

Responsible to follow all required elements of the Quality Management System and all other company policies and procedures

• Major in Engineering or Machinery;
• 3~5 year working experience related to Engineering;
• Familiar to the government lab and hospital or familiar to the lab products

Location:  Kwun Tong

• 5 Days Work / Week
• 13 Months Salary plus Performance Bonus Payment
• Bank Holidays and Medical Insurance
  
  
  

All Personal data collected will be used for recruitment purpose only.

Eppendorf is a biotechnology company that develops, manufactures and distributes systems comprising of instruments, consumables and reagents for the use in laboratories worldwide.

We will intensify the promotion of our molecular technology instruments in China within the forthcoming years.  We are presently having the following vacancy in our Hong Kong Office: