The Centre of Expertise team, within Customer Support Services, is looking for a Customer Engineer. Recognized within the company as a privileged source of information and support, Centre of Expertise is helping the regional teams around the world for complex issues, directly, or indirectly through knowledge sharing.

As a team player, and initially under the coaching of a more senior analyst, you will

• Assist the regional support centres with solving complex customer technical issues or queries.
• Reproduce issues faced by our customers
• Identify areas of improvement in the product or support tools. You can make a difference.

Responsibilities:

• Resolve and report on customer/vendor queries and problems for the New Payment Platform in Australia, in accordance with the Service Level Agreement (SLA) / key performance indicators and propose measures to prevent reoccurrence.
• Implement solutions and provide product-related consulting at customer/vendor/partner sites.
• Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos.
• Design staff training packages, update knowledge management databases and document problem management procedures for both existing and new products and services.

Qualifications:

• University degree in IT/Engineering or equivalent Experience
• 5-10 years of experience in a similar position with customer interaction and exposure Professional knowledge, expertise and skills
• Excellent knowledge of UNIX (AIX, Linux)
• Strong analytical skills
• Willingness to learn
• Good communication skills in English, both spoken and written
• A team player willing to work in a multicultural environment
• Knowledge of SWIFT is a must , knowledge of NPP related products is an asset but not mandatory (DMC,PAG)

How to Apply

For details of the above job requirements, please visit our career website at www.swift.com/careers and search for Reference No. 2017-3587. Interested individuals please submit your job application through our career website.

All applications will be treated in strict confidence. Personal information collected will be used solely for the purpose of recruitment. If you are not invited for an interview within 4 weeks, your application will be filed for a further 12 months, to be considered for other appropriate positions.

Who we are

SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging, standards and product & services to over 11,000 banking and securities organization in 215 countries and territories.

SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.

Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world.

SWIFT is unique. There is no other organization like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment.