CSO Specialist
TransUnion Limited
- Company Industries:Financial Services
Job Information
- Post Date:2017-03-30
- Career Level:Middle
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Call Centre Customer Service - Manager Customer Service - Supervisor/Officer
Job Description
Dynamics of the Role
The Member Engagement and Support team is a client facing group providing support services to members of TU. The team is responsible for answering member’s enquiries, handling feedback, addressing complaints, and providing training. This role is responsible for providing backend support with regards to member engagement, assisting team with the handling and addressing of member enquiries, performing system record checking, and various task as assigned
How You’ll Contribute:
- Provide excellent customer contact duties including email and telephone communication
- Perform related credit report delivery and data correction
- Training and briefing to internal staff
- Production Launch follow up
- Knowledge Base update and training
- Update / create new user manual
What You'll Bring:
- Degree holder or equivalent experience
- 4 years customer service experience
- Previous banking experience would be advantage but not mandatory
- Microsoft office skill
- Fluent in both English and Chinese on both written and spoken capabilities
- Strong logical thinking
- Customer service centric
- Good writing, presentation and communication skill
- Strictly follow compliance rules and handle customer data with absolute care
- Good negotiation skill
- Organized and detailed mind
What We Offer
We aim high — and are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.
Who We Are
A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.
Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. We’re on an exciting journey and you can be a part of it.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Interested candidates, please forward your resume and indicate current and expected salary to apply at https://transunion.taleo.net/careersection/tuext/jobdetail.ftl?job=17000089
Data collected will be treated in strict confidence and used for recruitment purposes only.
You can also visit our LinkedIN career page at https://www.linkedin.com/company/4310/careers?trk=job_view_topcard_company_image
Company Info
TransUnion is a global leader in credit information and information management services. For more than 40 years, we have worked with businesses and consumers to gather, analyze and deliver the critical information needed to build strong economies throughout the world. Our dedicated associates provide solutions to approximately 45,000 businesses and approximately 500 million consumers worldwide. We are seeking to engage top talents to join our workforce in aggressive expansion of new Business Lines. We pride ourselves in our corporate culture of multi-dimensional people management and development and have many employees enjoy a long term, satisfying and enriching career with us!
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