KEY RESPONSIBILITIES

• To deliver on site customer services to customers.
• Use diagnostic tools, services aids and product schematics to troubleshoot, test and repair medical equipment.
• Perform scheduled preventative maintenance and any filed corrective actions on installed equipment within the territory
• Respond to customer inquiries by phone and provide on-site technical support
• Maintain spare parts inventory and tools validity of use.
• Follow documented Field Service Procedures
• Report field cases with details such as symptoms, diagnose result, correction actions taken etc, to make sure every field issues are documented and hip continuous improvement of system reliability

QUALIFICATIONS & EXPERIENCE

• Tertiary education in Electronics/ Bio-Medical Engineering/ any related Engineering disciplines
• 3 to 6 years of experience (preferably in health care industries & eexperience in medical devices a plus)
• Excellent customer service, support and inter-personal skills Willing to work overtime in occasion and under pressure
• Good communication skills in English and Chinese
• Good sense of responsibility and able to complete task in timely and organized manner with self-initiative
• Ability to use Microsoft Windows software including Office, Hyper Terminal and Outlook

Interested candidates are invited to send your detailed CV, current and expected salary, and notice period to us.

Personal data provided by job applicants will be used for recruitment purpose only. Candidates who are not being invited for interviews within four weeks may consider their applications unsuccessful. All applications will be kept for maximum of six months as future reference for similar openings.

Solta Medical, Inc. is a global leader in the medical aesthetics industry, providing innovative, safe and effective solutions for patients, each designed to enhance and expand our partner physicians’ medical practices.