CUSTOMER SERVICE OFFICER (Native Japanese speaking)

• Provide multilingual telephone and email support to customers and prospects of The Wall Street Journal Asia
• Coordinate and follow up on customer service and circulation inquiries from overseas Dow Jones offices
• Correctly diagnose callers' issues by asking relevant probing questions and utilizing effective listening skills
• Process data for subscription orders and payments
• Prepare bank documents for customer billing
• Assist in identifying opportunities for improvement with systems and procedures, and initiate appropriate action to implement these changes
• Contribute information to a customer service database

• Establish rapport with internal and external customers
• Work closely with Customer Service colleagues, locally and globally, to ensure synergy across entire group
• Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

• Degree qualified and fluency in spoken and written English and Japanese
• Superior oral and written communication skills with ability to quickly establish trust and reliability over the phone
• People skills and telephone etiquette with ability to listen, empathize with, and effectively handle challenging customers in a professional manner
• Understanding of Internet, corporate Intranets, and Microsoft Office
• Attention to detail and the ability to prioritize and meet deadlines
• Must project a patient, efficient, positive, and cooperative demeanor
• Ability to follow a large set of procedural guidelines and to adjust to changes when required to a very high accuracy level
• Positive outlook on change and flexible approach to team-based work environment and structure

Dow Jones offers an exceptional opportunity to work for one of the world's leading financial and business news companies. We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via https://newscorp.taleo.net/careersection/djexternal/jobdetail.ftl?lang=en&job=CIR000002

**Only shortlisted candidates will be notified**

When you join Dow Jones, you become part of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like The Wall Street Journal, Barron's, MarketWatch and DJX, our flagship news and analytics platform. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and prosperity. From over 50 countries and in over a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

http://www.dowjones.com/careers/