The Account Manager manages the commercial and strategic relationship between AXA Tech and its customers. This position works at the CIO level within the Operating Companies and to build up the trust relationships with the clients, collaborating with the business area in order to meet their business demands. He/She will also chair the governance meetings, prepare monthly meeting presentation files, handle demand management and provide the final proposals for the business sign offs.

The main objectives of Account Manager are:

• Enablement of effective and mutually satisfactory services and charges provided by AXA Tech to the AXA Asia
• Articulation of the future demand of AXA Tech from the Operating Companies, for Business As Usual and for projects.
• Effective and mutually satisfactory prioritization of Service Delivery projects.
• Satisfactory resolution of conflicts, and complaints between AXA Tech and the Operating Companies.

Being focused on strategic and commercial relationships, the Account Manager is NOT responsible for the day-to-day operational delivery of service and projects by AXA Tech to the Operating Companies. However, he/she is kept informed of severe day-to-day disruptions of service.

The ideal candidate would be responsible for the following:

• Develop positive working relationships with all stakeholders in the assigned business area.
• Ensure SLAs are being met and to the satisfaction of customers.
• Handle services escalation and resolve conflicts.
• Promote and communicate on any new initiatives.
• Be the client advocate within the AXA Tech organization.
• Initiate dialogue with business and IT to gauge a better understanding with regard to client business strategy, needs and requirements; and communicate to AXA Tech management and staff on such.
• Prepare and deliver AXA Tech initiated projects including the value proposition that may benefit client’s business in terms of quality and efficiency gains.
• Oversee the development and submission of the project proposals to ensure all the AXA Tech service line is engaged and supportive of the proposed solution.
• Oversee the alignment of Service Level Agreement and KPI with our service provider(s).
• Chair the governance meetings with the clients and relay the information back to the relevant service line(s).
• Be able to set realistic target for proposal and service delivery both internally and externally.

The successful candidate should possess:

• Bachelor Degree in Business or Information systems Management.
• Min. 7 years related experience with major account management.
• Have detailed understanding and / or practical experience with project management or service delivery based on PMBOK and ITIL practice.
• A self-starter with strong proactive attitude.
• Strong in customer services oriented and relationship building skills.
• Excellent listening and communication skills.
• PMI and/or ITIL certification is a definite asset.
• Proven ability to facilitate meeting with large IT audience with outstanding presentation skills.
• Proven experience in leading large IT infrastructure projects on time and within budget.

We offer excellent career prospects and attractive remuneration package to the right candidates. Interested parties, please send your detail resume with present and expected salary.

If you have any queries on this position, please feel free to contact us through email. All personal data collected will be treated in strict confidence and used solely for recruitment purpose. All applicants’ information will be destroyed after 12 months.

Created on 1 January 2002, AXA Technology Services Asia (HK) Limited is a wholly owned subsidiary of AXA Group Operations, established to provide IT infrastructure services to AXA companies worldwide.  AXA Group Operations are based in 13 countries with a workforce of over 3,000 employees.  AXA Group Operations serve 53 AXA Group companies in 24 countries in Europe, North America and Asia.  It manages nearly 1 billion euros in IT spending for AXA companies.