Responsibilities:

• Handle phone-in and email support enquiries in using our services
• Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
• Maintain accurate records, Incident handling, problem troubleshooting and escalation to upper tier
• Install and de-install of customer server
• Responsible for monitoring and control on the operations of service network and IT infrastructure in Data Center
• Support all software and hardware; maintain internal network and server administration
• Ad-hoc technical support during non-office hours is required
• Shift duties or overnight shift is required

Requirements:

• Diploma or higher diploma in Computing / Information Technology or equivalent
• At least 1 years’ experience in IT industry will be an advantage
• Knowledge of Web Server, FTP Server, DNS, Email Server, Exchange Server, TCP/IP
• Customer service or help desk experience in call centre is an advantage
• Fast typing in both English & Chinese
• Good command in both spoken and written English and Chinese including Putonghua
• Good troubleshooting skill and ability to quickly learn and work with new system and infrastructure
• Recent Fresh graduates are welcomed
• Candidate with no experience are also welcome to apply for Trainee positions, and on-the-job training will be provided.
• Immediate availability is preferred

Benefits:

• 5 day work week
• On-Job Training
• Marriage Leave
• Meal Allowance
• Night Shift Allowance
• Paid Overtime
• Medical Allowance
• Attractive remuneration
• Year-end performance Bonus

For Helpdesk /Support Trainee, fresh graduate also considered, salary negotiable from 10.5K to 25K  

Interested parties, please email your resume with current and expected salary as well as availability in MS WORD format by clicking "Apply Now".

All applications will be treated in strict confidence and used solely for recruitment purpose.

Simcentric Solutions is a leading Telecommunication and a hosting solution provider in Asia. We are able to deliver enterprise level hosting services to businesses of all sizes around the world. We continuously develop and integrate the best technologies in order to deliver solutions that meet our customer needs.

To cope with our rapid business expansion, we are now inviting talented candidate and self-motivated candidates to fill the following position:

To learn more about Simcentric Solutions, welcome to www.simcentric.com