Our client is a sizable MNC owning multi-luxury beauty brands with business around the world.

The role:

• Perform business analysis and hence to formulate strategic annual CRM planning with the objective to maintain a high level of consumer loyalty of the brand
• Plan and monitor a sizable amount of budgets for CRM activities as well as perform resources allocation and expenditures control based on the action plan and in line with planned monthly phrasing
• Perform consumer behavior analysis through comprehensive study to derive meaningful indication and action plans
• Develop and drive for the implementation of CRM action plans, including but not limited to membership promotion, partnership programs, etc.
• Execute various CRM initiatives as well as perform forecasting and evaluate the effectiveness of each campaigns towards the KPIs as well as identify enhancement to maximize programs effectiveness
• Develop CRM materials for both online and offline communications, including but not limited to direct mail, newsletter and promotion collaterals, etc.
• Work closely with Product team and Sales team to drive for the implementation of CRM plans and ensure the alignment towards the objective
• Perform procurement activities for gifts and define allocation strategy with innovation CRM rewards initiation

If you are:

• Bachelor degree or above in any discipline
• 6+ years solid experience CRM Loyalty Program management with hands on experience on sizable budget control and consumer behavior analysis
• Good knowledge in MS Word, Excel and Powerpoint
• Excellent command in both spoken and written English and Chinese

Interested parties please send your CV in MS Word format with your latest and expected salary package to resume@ mandurah.com.hk (without space) and it is more than welcome of your referral for this opening.

We are also welcome your referral. Please visit our website (www.mandurah.com.hk) for more job openings and please give a “Like” to our Facebook fans page (www.facebook.com/MandurahConsultancy) for the latest job update.

All information will be used for recruitment propose only.

Mandurah is one of the professional head-hunters based in Hong Kong. Apart from providing professional talents recruitment services, we are also expertise in mapping clients’ and talents’ needs for their long-term business and career development. Our team has over decade of experience in in-house and external recruitment for various segments, including Finance & Investment, IT&T, Retail & Wholesale, Logistics, HR & Administration, Merchandising & Purchasing, Engineering, Marketing & PR, etc.

For more job openings, please visit www.mandurah.com.hk. 

For job application, please send your CV to [email protected].