Job Description and Requirements

• The fundamental purpose of the role is to provide a consistent technical management contact for the Roamware prospect or customer, with focus on presales activity (85-90% or higher) with some post-sales oversight of project deployment and the relationship management on a technical plane
• For each opportunity that he/she handles directly, the candidate will be responsible for end-to-end management of all technical aspects of an account under his/her direct control through the entire presales phase of an opportunity -
• Work with the sales person or account manager to support the sales cycle for the opportunity from a technical perspective
• Adapt or create customer-facing materials for various stages of the presales process – presentations, technical information notes, deployment/solution architectures, etc.
• Own the proposal preparation process for each specific opportunity that he/she works on, including being the primary owner and creator of every proposal or response to RFx (e.g., RFI/RFP/RFQ, etc.) or tender
• Conduct demos of products to customers and prospects
• Liaise with the Bid Compliance team to ensure complete compliance with required process and metrics
• Ensure a smooth handoff to the posts-sales stage for a successful deal via an SOW statement and internal discussions, as well as through participation with customer stakeholders and Roamware PSO/MSO teams
• Provide support to the Project Manager and Support Manager with delivery of solution and constant customer satisfaction.
• Focus domains - solution delivery in the Mobile Value-added Services space for mobile operators across the region, focusing on roaming and interconnect services
• Will be responsible for several accounts/opportunities in parallel
• Must be willing to travel extensively both internationally and locally (at least 60% to 70%)

Skills and Background

• Technical skills – require a combination of knowledge and skills across a combination of the following areas –
• Signaling and switching protocols such as ISUP, SCCP, TCAP, MAP, IN, CAMEL; SIGTRAN, ISDN; IMS, SIP; Exposure to LTE including DIAMETER  etc. will be an added advantage
• Cellular network architecture and elements – core network (HLR, VLR, MSC/GMSC, SMSC, SGSN, AuC, EIR), radio network (BSC, BTS, GSM Um/Abis interfaces, etc.); RF planning and optimization, etc.
• BSS/OSS elements – billing, provisioning, mediation, TAP/RAP processes
• IP networking, including TCP/IP, Frame relay, Voice over IP, ATM, GPRS,3G/UMTS – elements, protocols, procedures
• Software – understanding of software systems and architecture (preferably in the context of telecommunication systems); hands-on background in software development, will be a huge plus
• Experience in presales for Big Data and CEM solution will be a plus
• Background in defining “solution architecture” taking into account customer environment and the compatibility with offered product(s) will be a huge positive
• Self-starter, and ability to work under minimum supervision while meeting objectives and timelines
• Effective multi-tasker, with a methodical and organized approach to work – with strong time-management and real-time prioritization of tasks
• Must have worked (or be willing to work) with prospects, customers and partners in a proactive, high-energy and self-motivated culture that is driven by a very strong will to win
• Strong written and verbal communication skills
• Must possess good presentation skills, and ability to “whiteboard” concepts during discussions
• Must be able communicate effectively and proactively using email, phone, chat/IM tools, etc.
• Ability to collaborate and work with a globally distributed organization, as part of virtual, multi-functional teams
• At least Intermediate level expertise in MS Office product suite (Word, Excel, Powerpoint, Project and Outlook)
• Language proficiency – English and Chinese (Cantonese and Mandarin) mandatory; additionally, knowledge of Japanese will confer a distinct advantage; additional language skills a definite plus

Experience

• At least 7-8 years of relevant industry experience, primarily in customer-facing roles, of which at least 3 years should have been in technical presales/project management in the fields of wireless telecommunication; should have experience in working with geographically distributed virtual teams  

Educational Qualification – Bachelors or equivalent degree/diploma in EE, CS, Telecom or other related fields of study; higher degree like MS, MBA or equivalent will be advantageous (but not essential).  

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