This position reports to the PES Operations Manager.

 

Duties and Responsibilities will include but not be limited to:

 

• Assist with and manage a portfolio of high-value client relationships
• Assist the Operations Manager with conducting final quality assurance checks to ensure reports delivered are of high quality and delivered on time
• Assist the PES Operations Manager with escalated service issues and offer resolving solutions
• In the absence of the PES Operations Manager, manager escalated service issues and offer resolving solutions
• Work closely with the PES Operations Manager to continuously develop and benchmark service standards
• Update job knowledge by actively identifying and sharing industry trends, best practices and information sources
• Assist the PES Operations Manager to manage vendor relationships and budgets
• In the absence of the PES Operations Manager, manage vendor relationships and budgets
• Work closely with the PES Operations Manager to develop training schedule and materials; provide continuous training and mentoring to team members
• Actively collaborate with support team and offshore teams to work on process improvement
• Support business goals by assisting with the  implementation of strategy plans and new initiatives
• Assist the PES Operations Manager to maximize the use of operational resources by proactively assisting with assigning accountabilities
• Arrange and participate in service review calls / meetings with clients on a regular basis
• Periodically, conduct task and / or case quality assurance checks to ensure reports delivered are of high quality
• Actively review screening associates’ activity logs and correspondences with third parties to ensure that they follow standard operating procedures, and communicate with third parties in a professional manner
• Assist with human resources objectives by orienting, training, coaching screening associates; communicating job expectations on an ongoing basis
• Identify training needs, assist in developing training materials and delivering training
• Proactively provide feedback to screening associates and other members on the team on their performance
• Provide suggestions to streamline work process and improve work flow
• Show initiatives by actively asking feedback from management, seeking additional responsibilities and / or taking ownership of business projects

 

 

We are looking for diligent and energetic candidates who enjoy working in a dynamic and international team environment.

Qualifications:

The ideal applicant will

 

-          Be a post-secondary degree holder

-          Be a quick learner who can spot new opportunities with demonstrated initiative, diligence, and attention to detail

-          Possess excellent presentation skills

-          Be able to work effectively and efficiently under tight deadlines and manage projects independently whilst working as part of a wide and varied team

-          Be persistent, well organised and able to work under pressure

-          Be proficient in English (speaking, reading, writing) and Mandarin (speaking, reading, writing)

-          Possess excellent communication skills – written and oral

-          Have a good grasp of Microsoft Office

-          Be a holder of HK ID / valid visa with the right to work in Hong Kong

 

 

Blue Umbrella is a dynamic and growing team who works every day to help in Making Business Better with our governance, risk and compliance solutions and services. We value professionalism, personal growth, and the connections we make with each other. Our technology platforms are used by some of the biggest companies on the planet. For more information, please visit our website at www.blueumbrella.com.