Responsibilities

• Training

• Conduct Art of Perfection (AOP) and Diamond Service Coaching
• Conduct Novelty Training for both Brand BAs & Generic Staff in coordination with regional trainer
• Customize BA & Generic Staff training according to each China location needs
• Conduct BA performance assessments and provide individual BA development plan according to KPIs
• Provide feedback on specific travel retail training needs to regional training

• Coaching & Retail Management

• Define coaching concept and schedule/action plans with Area Manager to improve competencies and skills of BAs
• Evaluate BA performances and support Retail Managers with coaching plan and follow up on a regular basis
• Conduct new BA mentor program, follow up on an ongoing basis
• Work with Retail Managers to set qualitative & quantitative targets for BAs, to implement them and to follow up

• Leads and Develops People

• Motivate, develop and evaluate BAs, Counter Managers:  serves as role model working on counter as BA to lead by examples and guide them on brand image and professionalism
• Elevate BA knowledge on an ongoing basis; follow-up on results, and develop a plan to track improvement with sales team

• Improves Business Processes

• Ensure to monitor market KPI’s plus process reports to validate operational efficiencies
• Partner closely with sales team on operational consistency and cohesion
• Provide reports to Retail Manager to follow up with BAs and Counter Managers
• Provide input in setting performance objectives for team
• Share best practices across all levels to ensure key learnings are transparent
• In partner with sales team, plan and facilitate tailored training that is targeted to develop sales skills and knowledge, with the goal of positively impacting sales results and performance
• Provide ongoing constructive feedback to sales team and ensure that coaching and development provided is reinforced through ongoing coaching
• Provide ongoing reporting and analysis of the training outcome and activities
• Analyze assessments to identify the skills and knowledge gaps to propose performance improvement opportunities and ensure there is a follow through action plan and positive outcome
• Provide on counter support on novelties launch to ensure BAs consistently promote novelties to customers
• Provide on counter support for events
• Gives regular feedback to Global Travel Retail Coaching Manager on requirements and market observations
• Identify sales opportunities based on shop floor analysis and define the respective measurements

Requirements

• First experience in identifying and evaluating capability and training gaps with retail mind-set
• 3-5 years of relevant training or training-related experience, preferably in the luxury skincare/cosmetics/ industry (with demonstrated success a plus).
• Field coaching experience (at shop floor)
• Exposure to Asian culture is a plus
• General administrative tasks (correspondence, regular reporting and expenses)
• Willingness to travel within China ~70%
• Proficient in English, Chinese/Mandarin
• Candidates with more experience may be considered as Field Training Manager.

Other Requirements

• Entrepreneurial and innovative type of person with excellent communication skills
• Demonstrated passion to work in a high achievement, sales focused outcome driven training team
• Proven exceptional ability in organizational skills, customer service, public speaking and instructional training
• Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Highly developed interpersonal and people skills 
• Genuinely interested in developing others
• Listens attentively.  Acknowledges the feelings, views, and contributions of others. Encourages participation in decision making

享負盛名的La Prairie乃源於瑞士，品牌秉承至臻至美的尊貴承諾，致力追求為顧客帶來卓越、奢華和高端護膚體驗。