Looking for an energetic and motivated professionals to join a fast and dynamic front of office team based in HK island. We are now inviting high calibre candidates to fill this position.

Requirements:

• Certificate / Diploma Holder in Hospitality Management, Tourisim or related disciplines
• Pleasant personality with good interpersonal communication skills and can be a good team player
• Good command of spoken Cantonese, English and Mandarin
• Experience in hotel industry / customer service is an advantage
• Minimum of of 5 years work experience preferable in hospitality
• Receive, greet and personally interact with hotel guests face-to-face at our reception desk.

Duties will include:

• Checking in arriving hotel guests.
• Checking out departing hotel guests.
• Assisting guests with their needs throughout the duration of their stay.
• Assisting guests with information about the city, tour information, and dining information
• Receiving reservation calls for the hotel and making new hotel reservation arrangements for guests.
• Data entry of detailed information, comments and special notes in our software systems regarding guest details pertaining to their stay.
• Receiving reservation calls
• Data entry of detailed information make comments and special notes
• Utilizing proper verbal scripting protocols and structured procedures as frame-work for booking new reservations and for managing our guest’s needs and daily duties.