Responsibilities

• Provide a pro-active and enthusiastic arrival and departure experience
• Make restaurant recommendations and reservations for hotel guests within or outside the hotel
• Answer to guest queries by demonstrating first-hand knowledge, meticulous research and local expertise through description and superb recommendation
• Handle confirmation and re-routing as well as purchase of airline tickets
• Arrange sightseeing trips by limousine, coach or boat
• Organize all transportation requirements for hotel guests
• Arrange visa processing for in-house guests
• Ensure that the Concierge Desk information is always up-to-date

Requirements

• Relevant experiences in guest services or hotels
• Outgoing and friendly personality
• Good communication skills in both English & Chinese
• Good knowledge of Hong Kong and major Tourist attractions
• Willing to work shift duties including Overnight

For application, please quote the above job reference number and and submit online application at our company career website: www.mandarinoriental.com/careers
 
 
To explore more opportunities and stay connected, please visit our Facebook career page: www.facebook.com/MandarinOrientalHongKongCareers

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. This legendary hotel is the epitome of contemporary luxury combined with Oriental heritage.

We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. Applications are invited from customer-oriented individuals for the position.