Oracle Principal Consultant
Oracle Systems Hong Kong Ltd
- Company Industries:Information Technology
Job Information
- Post Date:2017-04-27
- Career Level:Senior
- Location:Not Specified
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Application Specialist - Software DBA Technical Sales / Sales Engineer
Job Description
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Key Objective
Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction
Responsibilities:
- Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planning
- Provide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation management
- Ensure readiness for new product/feature introduction
- Deliver solutions to customers, debug for customers, and ensure product quality
- Depending on experience level, may address complex and critical customer issues requiring high level of technical expertise and business acumen
- Provide pager/dial-in/on-site emergency support to customer mission critical systems, to ensure customer systems/business stability and availability
- Forming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization
Qualifications
- Technical degree with 8+ years of relevant experience or equivalent combination of education. Candidate with less experience will be considered as Senior ASE
- Strong Production System Support, Database Administration, Performance Tuning and Trouble-shooting experience
- RAC, Data Guard and RMAN knowledge and experience is essential
- Hands-on experience of any of the followings is a plus:
- Oracle Exadata and GoldenGate
- MySQL and other non-Oracle databases experience
- Sound knowledge of Unix/Linux platform, storage/ASM and OS networking
- Self-motivated and work independently
- Able to work overtime (i.e. non-office work) and under pressure
- Good Communication Skill in Putonghua & English
Company Info
Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than
$10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.
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