Responsibilities

• Rack, build, cable, configure, and provision Intel and AMD servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
• Troubleshoot and resolve problems with basic network and operating system installations and configurations.
• Monitor and assist our automated provisioning system for new server orders
• Monitor and escalate issues with customer’s servers as necessary

Experience

• Operating System Installation - Windows Server, Linux, Unix
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• Must be able to multitask in a fast-paced environment.
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
•  Network wiring/cabling experience a plus.

SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centres and network points of presence around the world. Our customers range from Web startups to global enterprises.

Products and services include bare metal and virtual servers, networking, turnkey big data solutions, private cloud solutions, and more. Our unique advantages include the industry's first Network-Within-a-Network topology for true out-of-band access, and an easy-to-use customer portal and robust API for fullremote access of all product and service management options.

Empowered.  Innovative.  Inspiring.  Creative.  Intense. These are all words we use to describe life at SoftLayer.

SoftLayer is now IBM Cloud - Same platform you love, just with a new name. (http://bit.ly/2gSnLc8)